These Terms and Conditions are to protect you, the Customer, and us, the Seller. They are designed to make your online shopping with us as secure and simple as possible. We recommend that you read this information carefully. By placing an order with The Pilgrim Shop you are agreeing to these Terms and Conditions. If you have any queries please do not hesitate to contact us.
Ownership of Rights
All rights (including copyright) in this website are owned by or licensed to The Pilgrim Shop. Any use of this website or its contents, including copying or storing it in whole or in part other than for your own personal, non-commercial use is prohibited without the prior permission of The Pilgrim Shop. You may not modify, distribute or re-post something from this website for any purpose.
Accuracy of Content
The Pilgrim Shop has taken every care in the preparation of this website to ensure that the prices quoted are correct at the time of publication and that all products have been fairly described. While we have made every effort to display colours as authentically as possible the colours you see will depend on the resolution of your monitor and we are therefore unable to guarantee accurate representation.
The Pilgrim Shop shall not be liable to any person or persons for any loss or damage that arise from the use of any of the products purchased or information contained on this website.
Your Order
An email will be sent to you confirming that your order has been received. A contract between you and The Pilgrim Shop will only exist once an order has been accepted, processed and dispatched.
Your credit / debit card will be charged prior to the order being dispatched. This does not affect your statutory rights.
Prices and availability are subject to change without notice. A delivery charge will be added to your order at checkout.
Your Right to Cancel
You may cancel your order up to the point of despatch.
Returns Policy
We hope that you will be entirely satisfied with your purchase but if you are not you may return the goods to us within 14 days of receipt. Upon the receipt of the returned items complete, unused and in the original packaging, we will make a full refund to you for the goods total. Please be aware the cost of returning the purchase will be borne entirely by the customer. Goods returned to us that were subject to free postage will be refunded but a handling/postage fee will be set against the refund. The amount will vary according to the costs incurred by ourselves. This does not affect your statutory rights. Items that are excluded from being returned are:
Earrings
Made to Order or Special Order Items.
Returns Policy for Goods Supplied with an Invoice Pending
The same comments apply as for Returns Policy above. In the case of goods being returned to us with an invoice payable against the order we will issue a handling/postal invoice for the amount incurred by ourselves to process and transport the order. The customer will bear the cost of returning the goods to ourselves.
Faulty Goods
Faulty goods must be notified to us upon receipt and confirmed in writing with a full description of faults found and returned to us at our address below.
We will send you the customer a Pre Paid returns label, which is to be attached to the outer packaging. (UK and C.I customers only)
Please Do Not return any items without our Pre Paid returns label.
Making Returns
If you wish to return your purchase please contact us by email at info@pilgrimshop.co.uk or by telephone at +44(1328) 820387. The address to send returns is:
The Pilgrim Shop
32 High Street
Little Walsingham
Norfolk
NR22 6AA
When returning items we strongly recommend that you obtain proof of posting as we cannot accept responsibility for parcels lost in transit.
Post Brexit - Sending to Europe - Customs/VAT
Following our exit from the European Union we are advising our Customers in the European Union that there is the possibility of Customs/VAT charges being made in the destination country for parcels we send. We cannot guarantee whether these charges will or will not be made and this process is, regrettably, outside of our control. On receipt of these orders we contact each customer individually to advise the details as given above. We also advise by email that goods will be held for a short period (specified in our email) in order that customers can make an informed decision on despatch after being made aware of possible charges that may be incurred. Goods supplied to the European Union will be charged excluding UK VAT (currently at 20%).
Privacy & Data Protection
As you may be aware, the General Data Protection Regulation (GDPR) came into force on 25th May 2018. In accordance with this, we need to let you know what information we hold about you, the purpose of why we have it, who uses it and where it is stored.
When you order with us we will ask you to provide your name, postal address, email address and credit or debit card details. A contact telephone number will also be required so that we can call you quickly if there is a
tment is experienced.problem with your order. The information we gather from you is only used to supply goods you have ordered from us and to enable us to keep in contact with you if required on the status of the order(s) you place with us.
This information is solely for our use and we do not share, sell or rent your information with third parties other than courier companies and Royal Mail in order that your orders can be processed successfully and only appropriate IT suppliers/web maintainers can access your information. It is stored on secure servers with features to prevent unauthorised access. We DO NOT hold credit / debit card details.
For further information see also our Privacy and Cookies section.
Credit/Debit Card Security
All card transactions are dealt with securely through our payment partner Shopify and we are confident that they are on of the securest systems on the market.
The Payment Card Industry Security Standards Council created this standard to protect cardholder data used for online payments. Shopify is certified Level 1 PCI DSS compliant, meeting all six categories of PCI standards:
Maintain a secure network.
Maintain a vulnerability management program.
Protect Cardholder Data.
Implement strong access control measures.
Regularly monitor and test networks.
Maintain an information secure policy.
If however, you would prefer to order and pay for your items over the telephone, please feel free to phone us on +44(1328) 820387.