Terms and Conditions

These Terms and Conditions are to protect you, the customer, and us, the seller. They are designed to make your online shopping with us as secure and simple as possible. We recommend that you read this information carefully. By placing an order with The Pilgrim Shop you are agreeing to these Terms and Conditions. If you have any queries please do not hesitate to contact us.

Ownership of rights

All rights (including copyright) in this website are owned by or licensed to The Pilgrim Shop. Any use of this website or its contents, including copying or storing it in whole or in part other than for your own personal, non-commercial use is prohibited without the prior permission of The Pilgrim Shop. You may not modify, distribute or re-post something from this website for any purpose.

Accuracy of content

The Pilgrim Shop has taken every care in the preparation of this website to ensure that the prices quoted are correct at the time of publication and that all products have been fairly described. While we have made every effort to display colours as authentically as possible the colours you see will depend on the resolution of your monitor and we are therefore unable to guarantee accurate representation.

The Pilgrim Shop shall not be liable to any person or persons for any loss or damage that arise from the use of any of the products purchased or information contained on this website.

Your order

An email will be sent to you confirming that your order has been received. A contract between you and The Pilgrim Shop will only exist once an order has been accepted, processed and dispatched.

Your credit / debit card will be charged prior to the order being dispatched. This does not affect your statutory rights.

Prices and availability are subject to change without notice. A delivery charge will be added to your order at checkout.

Your right to cancel

You may cancel your order up to the point of despatch.

Returns Policy

We hope that you will be entirely satisfied with your purchase but if you are not you may return the goods to us within 7 days of receipt.  We will be happy to offer you a replacement or a refund for the goods total provided that it is returned complete, unused and with the original packaging. The cost of returning the purchase will be borne entirely by the customer. Goods returned to us that were subject to free postage will be refunded but a handling/postage fee will be set against the refund. This cost will vary according to the costs incurred by ourselves. Usually £3.99 for small packets and parcels and £8.50 for items sent by courier. This does not affect your statutory rights.

Returns Policy for Goods Supplied with an Invoice Pending

The same comments apply as for Returns Policy above. In the case of goods being returned to us with an invoice payable against the order we will issue a handling/postal invoice for the amount incurred by ourselves to process and transport the order. The customer will bear the cost of returning the goods to ourselves.

Faulty Goods

Faulty goods must be notified to us upon receipt and confirmed in writing with a full description of faults found and returned to us at our address below. We will reimburse our customers the full total for all faulty goods and the postage incurred when returning these goods to us and any postage paid at the time of placing the original order.

Making Returns

If you wish to return your purchase please contact us by email at info@pilgrimshop.co.uk or by telephone at +44(1328) 820387. The address to send returns is:

The Pilgrim Shop
32 High Street
Little Walsingham
Norfolk
NR22 6AA

When returning items we strongly recommend that you obtain proof of posting as we cannot accept responsibility for parcels lost in transit.

Privacy & data protection

As you may be aware, the General Data Protection Regulation (GDPR) is coming into force on 25th May 2018.  In accordance with this, we need to let you know what information we hold about you, the purpose of why we have it, who uses it and where it is stored.

When you order with us we will ask you to provide your name, postal address, email address and credit or debit card details. A contact telephone number will also be required so that we can call you quickly if there is a problem with your order.  The  information we gather from you is only used to supply goods you have ordered from us and to enable us to keep in contact with you if required on the status of the order(s) you place with us.

This information is solely for our use and we do not share, sell or rent your information with third parties other than courier companies and Royal Mail in order that your orders can be processed successfully and only appropriate IT suppliers/web maintainers can access your information.  It is stored on secure servers with features to prevent unauthorised access.   We DO NOT hold credit / debit card details. 

For further information see also our Privacy and Cookies section.

Credit/debit card security

All card transactions are dealt with through our payment partner, Sagepay. Sagepay are one of the UK's leading secure payment merchants and have been trading for many years (they were formally called Protx). Sagepay is owned by Sage, who have been producing accounting software for many years and have a wealth of knowledge in the accounting and card security businsess. We are confident they offer one of the securest systems on the market.

If however, you would prefer to order and pay for your items over the telephone, please feel free to phone us on +44(1328) 820387.

Parcelforce Worldwide Update - Coronavirus (COVID-19)


Public Health England (PHE) has advised that people receiving parcels are not at risk of contracting the coronavirus (COVID-19). From experience with other coronaviruses, we know that these types of viruses don’t survive long on objects, such as letters or parcels. This complements the highly publicised guidance from PHE for people to wash their hands more often than usual using soap and hot water.

We are actively monitoring this rapidly evolving situation. We take the health and safety of our people and customers very seriously. We have provided guidance to our people, our customers and communities in which we operate, to help prevent the spread of any infection. We are doing so in line with preventative guidance from PHE.

Changes to our delivery procedure in relation to signing for and receiving items in the UK
In order to protect both our people and customers as much as possible, we will not be handing over our hand-held devices to customers to capture electronic signatures. Our drivers will instead log the first and last name of the person accepting the item and we will record the geolocation of the delivery. This will apply to all deliveries that normally require a signature.

If recipients are unable to come to the door or are self-isolating, we will post a customer contact card in the normal way, advising of other ways the recipient can arrange to get their item. For example, by getting a friend or family member (who is not resident with someone who is self-isolating) to collect the parcel from their local Parcelforce depot or Post Office branch, as specified on the card. They will need to bring along the card we left and a form of ID in the name of the person the item is addressed to. Examples of suitable ID are specified on the card.

Suspension of UK service guarantee
Due to the current situation, there are significant impacts on our ability to maintain all our usual service levels. We will continue offering our services, receiving and delivering parcels for our customers but there may be disruptions to some services under current conditions.

As a result, we will be suspending service guarantees from 18 March 2020 but will seek to ensure ‘all reasonable endeavours’ to maintain service levels where we can.

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