Terms and Conditions
These Terms and Conditions are to protect you, the customer, and us, the seller. They are designed to make your online shopping with us as secure and simple as possible. We recommend that you read this information carefully. By placing an order with The Pilgrim Shop you are agreeing to these Terms and Conditions. If you have any queries please do not hesitate to contact us.
Ownership of rights
All rights (including copyright) in this website are owned by or licensed to The Pilgrim Shop. Any use of this website or its contents, including copying or storing it in whole or in part other than for your own personal, non-commercial use is prohibited without the prior permission of The Pilgrim Shop. You may not modify, distribute or re-post something from this website for any purpose.
Accuracy of content
The Pilgrim Shop has taken every care in the preparation of this website to ensure that the prices quoted are correct at the time of publication and that all products have been fairly described. While we have made every effort to display colours as authentically as possible the colours you see will depend on the resolution of your monitor and we are therefore unable to guarantee accurate representation.
The Pilgrim Shop shall not be liable to any person or persons for any loss or damage that arise from the use of any of the products purchased or information contained on this website.
An email will be sent to you confirming that your order has been received. A contract between you and The Pilgrim Shop will only exist once an order has been accepted, processed and dispatched.
Your credit / debit card will be charged prior to the order being dispatched. This does not affect your statutory rights.
Prices and availability are subject to change without notice. A delivery charge will be added to your order at checkout.
Your right to cancel
You may cancel your order up to the point of despatch.
We hope that you will be entirely satisfied with your purchase but if you are not you may return the goods to us within 7 days of receipt. We will be happy to offer you a replacement or a refund for the goods total provided that it is returned complete, unused and with the original packaging. The cost of returning the purchase will be borne entirely by the customer. Goods returned to us that were subject to free postage will be refunded but a handling/postage fee will be set against the refund. This cost will vary according to the costs incurred by ourselves. Usually £3.99 for small packets and parcels and £8.50 for items sent by courier. This does not affect your statutory rights.
Returns Policy for Goods Supplied with an Invoice Pending
The same comments apply as for Returns Policy above. In the case of goods being returned to us with an invoice payable against the order we will issue a handling/postal invoice for the amount incurred by ourselves to process and transport the order. The customer will bear the cost of returning the goods to ourselves.
Faulty goods must be notified to us upon receipt and confirmed in writing with a full description of faults found and returned to us at our address below. We will reimburse our customers the full total for all faulty goods and the postage incurred when returning these goods to us and any postage paid at the time of placing the original order.
If you wish to return your purchase please contact us by email at firstname.lastname@example.org or by telephone at +44(1328) 820387. The address to send returns is:
The Pilgrim Shop
32 High Street
When returning items we strongly recommend that you obtain proof of posting as we cannot accept responsibility for parcels lost in transit.
Privacy & data protection
As you may be aware, the General Data Protection Regulation (GDPR) is coming into force on 25th May 2018. In accordance with this, we need to let you know what information we hold about you, the purpose of why we have it, who uses it and where it is stored.
When you order with us we will ask you to provide your name, postal address, email address and credit or debit card details. A contact telephone number will also be required so that we can call you quickly if there is a problem with your order. The information we gather from you is only used to supply goods you have ordered from us and to enable us to keep in contact with you if required on the status of the order(s) you place with us.
This information is solely for our use and we do not share, sell or rent your information with third parties other than courier companies and Royal Mail in order that your orders can be processed successfully and only appropriate IT suppliers/web maintainers can access your information. It is stored on secure servers with features to prevent unauthorised access. We DO NOT hold credit / debit card details.
For further information see also our Privacy and Cookies section.
Credit/debit card security
All card transactions are dealt with through our payment partner, Sagepay. Sagepay are one of the UK's leading secure payment merchants and have been trading for many years (they were formally called Protx). Sagepay is owned by Sage, who have been producing accounting software for many years and have a wealth of knowledge in the accounting and card security businsess. We are confident they offer one of the securest systems on the market.
If however, you would prefer to order and pay for your items over the telephone, please feel free to phone us on +44(1328) 820387.